Policies

Our Privacy Policy tells you what information we may collect when you visit our Website, how we use, share and protect it, what choices you have about how the information is used, and how you can access and update that information. If you do not agree to this Privacy Policy, please do not use our Website.

This Privacy Policy applies to personally identifiable information collected on the Website where this Privacy Policy is posted. Certain aspects of this Privacy Policy also apply to the personally identifiable information we collect offline. For purposes of this Privacy Policy, “personally identifiable information” means information that identifies a particular individual, such as name, postal address, e-mail address, and phone number. When other information, such as e-mail newsletter choices, magazine or product purchases, or consumer product preferences, is directly associated with personally identifiable information, this other information also becomes personally identifiable information.

Information Collection

a. Personally Identifiable Information We Collect

There are many features on this Website for which no registration is required. However, if you are interested in obtaining information, products or services from TAVA Products, or participating in certain activities on this Website (such as making an online purchase, subscribing to one of our magazines, becoming a member of TAVA Products, making an online donation to TAVA Products, or certain special initiatives), you may need to provide us with information about yourself. For example, if you order a product from us, we ask for your name, postal address, e-mail address, telephone number and potentially your credit card number. If you are ordering a product as a gift for another person, we will ask you for that person’s name, postal address and phone number to enable us to deliver the gift to the recipient. If you participate in an activity such as a survey or sweepstakes, we may also ask you to provide other types of information such as gender and personal interests, which we may associate with personally identifiable information. In addition, we may combine personally identifiable information that you have provided to us with other information that is publicly available or that we receive from other reputable sources.

b. Personally Identifiable Information We Collect

Other Information Collected through Technology

In addition to the information you choose to provide to us, we also collect non-personally identifiable information through technology to make our site more interesting and useful to you. For instance, when you come to our site, we collect your Internet Protocol (“IP”) address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet service provider). Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our visitors visit various parts of our sites. We may combine this information with personally identifiable information that you have provided to us and/or with other information that is publicly available or that we receive from other reputable sources to make our Website and communications more targeted to your interests. Our Website may use cookies. Cookies are small text files that are stored on a user’s computer and allow Websites to remember information about users. We use cookies for a variety of purposes to enhance the quality of our Website. We use transient (also called “session ID”) cookies to provide continuity from page to page. A session ID cookie expires when you close your browser. We also use persistent cookies. Persistent cookies allow our online store and other parts of our Website to recognize your browser when you return after your first visit to that part of our Website. Cookies allow us to personalize your return visits to our site and to save you time during certain activities, such as checking out from our online store. You can choose to remove persistent cookies through your browser options. However, if you do so, your ability to use some areas of our site will be limited, such as our shopping cart feature or online games.

Finally, our Website uses a variety of technical methods for tracking purposes, including clear gifs (also known as Web beacons). Clear gifs are small pieces of data that are embedded in images on the pages of Websites. We use these technical methods to tell us what parts of our Website you have visited or to measure the effectiveness of any searches you may do on our site. These technical methods may involve the transmission of information directly to us or to a service provider authorized by us to collect information on our behalf. We also use these technical methods in HTML emails that we send our visitors who have agreed to receive email from us, to determine whether our visitors have opened those emails and/or clicked on links in those emails. The information from use of these technical methods may be combined with information that is personally identifiable so that we can make our Website, and any emails you have agreed to receive, more interesting to you.

c. Third-Party Advertisements

Advertisements that appear on this Website are delivered to you by our web advertising partner(s), including DoubleClick. Information about your visits to this site, such as the number of times you have viewed an ad (but not your name, address or other personally identifiable information) is used to serve ads to you. In addition, we share Website usage information about visitors to our sites with our web advertising partners for managing and targeting advertisements and for market research analysis on our site and other sites. None of this information is personally identifiable information. These partners and third-party advertisers who place advertisements on our Website may also use cookies and Web beacons to collect non-personally identifiable information when you click on or move your cursor over one of their banner advertisements. For more information about DoubleClick, cookies and how to opt-out of the DoubleClick ad serving cookie, please click here. Once you have clicked on an advertisement and left our Website, our Privacy Policy no longer applies and you should read the privacy policy of the advertiser to see how your personally identifiable information will be treated on its site.

TAVA Products may use your personally identifiable information to deliver the products and services that you request, enhance your experience on our site, provide you with informational and/or promotional materials that you might find interesting, and for internal business analysis and other business purposes consistent with this policy. These uses may generally be categorized as relationship maintenance uses and promotional uses. We describe these uses in more detail below. TAVA Products uses your personally identifiable information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our Website. Collectively, we refer to these types of uses as “Relationship Maintenance Uses,” and they include all the ways in which we use your personally identifiable information to maintain and manage our relationship with you that do not involve sending promotional materials. Examples of Relationship Maintenance Uses include, but are not limited to:

1. Processing and tracking your orders
2. Providing the services you request
3. Contacting you about the status of an order.
4. Sending you surveys
5. Sending you updates to our privacy policy
6. Making changes to Web-based features

d. Promotional Uses

TAVA Products may also use your personally identifiable information to provide you with promotional information about activities, services and products offered by us or selected third parties, including promotional material that you have requested. We strive to select trustworthy, reputable companies who offer high quality products or services of interest to you. (However, you may opt out of receiving promotional communications from us by mail, e-mail, or telephone, as explained below and in the section entitled “Your Choices.” And, we will not share your email address with third parties for promotional purposes unless you consent to such sharing by affirmatively agreeing to it). Examples of promotional uses include, but are not limited to – providing you with promotional materials about TAVA Products products and services;

TAVA Products may provide you with promotional materials by postal mail, e-mail, telephone or other means. You may opt out of receiving promotional communications from us by mail, e-mail and/or telephone as provided in the “Your Choices” section below, and in the case of e-mail, you can always opt out of receiving subsequent promotional emails by clicking on the unsubscribe link that we provide in every such promotional e-mail message. Please keep in mind, however, that when you purchase or request products or services from TAVA Products or our licensees, promotional materials may accompany delivery of that product or service. Any opt-outs that you may make will therefore not apply to these materials because they accompany products or services that you have requested.

Information Sharing and Disclosure

We take very seriously our responsibility to maintain your privacy with respect to your personally identifiable information. We will therefore share that information only with the following entities, and only in the manner described below.

a. Service Providers

TAVA Products contracts with other companies to provide certain services on our behalf, including credit card processing, shipping, e-mail distribution, and promotions management. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, unless any additional use or sharing of the information is separately permitted under another provision of this Privacy Policy.

b. Legal Purposes; Business Transactions

TAVA Products may disclose any user or customer information, including personally identifiable information, when we believe that doing so is required by law; may be necessary to protect the property, rights, or safety of ourselves, visitors to our Websites, or other persons. It may also be necessary to disclose our customers’ personally identifiable information to third parties, such as credit card companies, to help resolve disputes that arise in the ordinary course of business. TAVA Products may also transfer user or customer information, including personally identifiable information, about a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

c. Aggregate Information (non-personally identifiable)

TAVA Products may share with third parties aggregated information about you and other visitors to our Website. When we do this, however, we make any personally identifiable information non-personally identifiable by combining it with information about other individuals or by removing characteristics that make the information personally identifiable to you. We share this information to improve our Website and develop content and services that we hope will be of interest to you.

Your Choices

We understand the importance of protecting our customers’ privacy, and we therefore provide you with the opportunity to opt-out of having your personally identifiable information used or disclosed for certain purposes. Receiving promotional communications from TAVA Products, including our Affiliates and our licensees, is optional. If you do not wish to receive promotional communications from TAVA Products, including our Affiliates and our licensees, please email us at info@tavaproducts.com.

As described elsewhere in this Privacy Policy, it is also optional to allow us to share your personally identifiable information with selected reputable third parties so that they can provide you with promotional communications. If you do not wish us to do so, please email us at info@tavaproducts.com. You may also use this email address to request us to update or change any of your personally identifiable information, or to request additional information regarding our disclosure of your personally identifiable information to certain third parties for promotional purposes. If you have previously agreed to receive e-mail and/or e-mail newsletters from us, you may use the address and phone number above to notify us that you no longer wish to receive such email or you may change your preferences.

As noted earlier in this Privacy Policy, TAVA Products will not share your e-mail address with third parties for them to send you promotional communications unless you have opted in to such use. If you have previously opted in to such use, you may notify us that you no longer wish to have us share your email address with selected third parties for promotional purposes, or you may change your preferences.

Because we plan our communications in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.

Links to Other Sites

We may provide links on our Website to other sites we think you will enjoy. These sites operate independently of TAVA Products and have established their own privacy and security policies. We encourage you to be aware when you leave our site and to read these policies at any site you visit.

Information Security

The security and confidentiality of your information is extremely important to us, and we take many steps to safeguard any personally identifiable information or credit card information that you provide to us. We use data encryption technology to help protect against loss, misuse or alteration of your credit card information. Secure Socket Layers (SSLs) encrypt the credit card information sent between your computer and our database. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.

Personally, Identifiable Information Contained in User Content

Some sections of our Website may allow users to post or transmit messages, comments, screen names, computer files and other materials. TAVA Products does not monitor such transmissions, and therefore cannot be responsible for any personally identifiable information or other information that may be contained in such transmissions.

Changes in this Privacy Policy

We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personally identifiable information, we will notify you by sending you an email at the last e-mail address that you provided us and/or by prominently posting notice of the changes on the Websites covered by this Privacy Policy. In any event, changes to this Privacy Policy may affect our use of personally identifiable information that you provided us prior to our notification to you of the changes.

In stock products ordered before 2:00 pm EST, shall be shipped next business day. In stock products ordered after 2:00pm EST, shall be shipped second business day. Shipping times may be extended due to high volume. If shipping is delayed for any reason, we will contact you immediately. If there are special shipping methods required, we will contact you prior to shipping your order. We ship FedEx, UPS or the best way.

Drop Shipping

If items on your order are out of stock or back-ordered, you will be notified

Returns

• Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date
• All returns are subject to a restocking fee
• All approved RMA’s must include the RMA number and be in saleable condition as determined by TAVA Products or the returned merchandise will be returned to the customer and denied credit
• If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility
• Non–stocks, discontinued, and special-order items including direct shipments from the manufacturer will not be available for returns
• All unprocessed RMA requests will be canceled on the 31st day from invoicing
• Claims, shortages, damaged or defective goods must be reported within 24 to 48 hours after receipt of shipments.

Manufacturer Warranty Policy

In no event will TAVA Products be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of TAVA Products, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).

Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.

Defective Material

The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact TAVA Products for prior authorization before returning defective material.

All shortages/damages must be noted on the original freight bill from the carrier and communicated to TAVA Products within 10 working days. (All damages/shortages not noted on the original freight bill will not be issued credit.)